FAQs
General Questions
Q: What type of products do you sell? A: At Stuart Invis, we specialize in selling high-quality pre-owned items, including cameras, bags, and other equipment. All items are thoroughly inspected and graded to ensure reliability and value.
Q: Are your products authentic? A: Absolutely. Every product we sell is genuine and undergoes a rigorous inspection process before being listed for sale.
Ordering & Payment
Q: How can I place an order? A: You can browse our collection online, add items to your cart, and complete your purchase through our secure checkout system.
Q: What payment methods do you accept? A: We accept major credit/debit cards, PayPal, and other secure payment methods.
Q: Can I cancel my order? A: Yes, orders can be canceled within 24 hours of purchase. After this period, cancellations may not be guaranteed as processing begins promptly.
Q: How can I use discount codes? A: Enter your discount code at checkout in the designated field to apply it to your order.
Returns & Refunds
Q: What is your return policy? A: We offer a 30-day return policy for eligible items. To qualify for a return, the item must be in its original condition with all included components. Please see our Return and Refund Policy for full details.
Q: How do I request a refund? A: To request a refund, contact us at stuartinvis@gmail.com with your order details and reason for return. Once the returned item is inspected, refunds are issued to the original payment method within 7–10 business days.
Q: Can I exchange an item? A: Yes, exchanges are available for eligible items within 30 days of purchase, subject to stock availability.
Shipping & Delivery
Q: What are your shipping options? A: We offer domestic and international shipping via trusted carriers like USPS, FedEx, and UPS. Delivery times are typically:
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Domestic: 5–7 business days
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International: 7–14 business days, pending customs clearance
Q: How can I track my order? A: You will receive a tracking number via email once your order is shipped. Use this tracking number to monitor your shipment.
Q: Do you ship internationally? A: Yes, we ship globally! Shipping fees and delivery times vary based on destination and carrier.
Q: What if my order arrives damaged? A: If your item arrives damaged, please contact us immediately at stuartinvis@gmail.com with photos and details. We will promptly arrange a replacement or refund.
Product Information
Q: What condition are your products in? A: Since we sell pre-owned items, products are graded based on their condition (e.g., "like new," "very good," or "good"). Descriptions and photos are provided to give you a clear understanding of each item's condition.
Q: Are accessories included with the products? A: Yes, any included accessories (e.g., batteries, straps for cameras) will be listed in the product description.
Q: Do you offer warranties? A: As our products are pre-owned, they do not come with manufacturer warranties. However, we guarantee their functionality as described at the time of sale.
Customer Support
Q: How can I contact you? A: You can reach us via:
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📧 Email:
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📍 Address: 1031 Park St, Westmoreland, TN 37186, United States
Q: Do you provide assistance for selecting products? A: Absolutely! Our team is happy to guide you in choosing the right products based on your needs. Feel free to contact us at stuartinvis@gmail.com for personalized support.
Q: Can I visit your physical store? A: Currently, we operate online only, but you’re welcome to contact us for any specific inquiries about our products or services.