Shipping policy

At Stuartin Hub, we are committed to providing reliable shipping for all orders, both domestic and international. This policy outlines our shipping methods, costs, timelines, and procedures to ensure transparency and customer satisfaction.

1. Order Processing & Handling

Orders are processed within 1-3 business days after payment confirmation.
Orders placed on weekends or holidays will be processed the next business day.
If additional verification is needed, processing may take longer.

2. Shipping Methods & Delivery Times

We offer various shipping options based on destination and preference:

Domestic Shipping (United States)

🚚 Standard Shipping: Estimated delivery in 5-7 business days. ⚡ Expedited Shipping: Estimated delivery in 2-4 business days. ✈️ Overnight Shipping: Available for urgent orders (1-2 business days).

International Shipping

🌍 Standard International Shipping: Estimated delivery in 10-20 business days. 🚀 Express International Shipping: Estimated delivery in 5-10 business days.

Delivery times may vary due to customs processing, carrier delays, or unforeseen circumstances.

3. Shipping Costs

💰 Shipping fees are calculated at checkout based on:

Package weight and dimensions
Destination country or region
Selected shipping method

Customers will see applicable shipping rates before completing their purchase.

📦 Free Domestic Shipping: Orders over $100 qualify for FREE Standard Shipping within the United States.

4. Tracking Your Order

📧 Once your order has shipped, you will receive a confirmation email with a tracking number and a link to monitor your shipment.

📲 You can track your order via:

The carrier’s website (UPS, FedEx, USPS, DHL, etc.).
Our Track Your Order page.

If you experience tracking issues, contact our support team at Holztorstenoe@gmail.com.

5. Shipping Address Accuracy

📌 Customers are responsible for providing the correct shipping address at checkout. ❗ If an incorrect address is provided, Stuartin Hub is not liable for lost or undelivered packages. 📦 If an order is returned due to an incorrect address, additional shipping fees may apply for re-delivery.

6. Customs, Duties & Import Taxes (International Orders)

International shipments may be subject to customs duties and import taxes charged by the destination country.
Customers are responsible for paying any additional fees required by local customs authorities.
Stuartin Hub is not responsible for customs delays or additional import charges.

For details on potential fees, please check with your local customs office.

7. Lost or Damaged Packages

🚨 If your package is lost or delayed, please allow up to 30 business days before contacting us.

📸 If an item arrives damaged, send photos and a report to Holztorstenoe@gmail.com within 48 hours of receipt.

🚀 We will work with the carrier to resolve the issue and offer a replacement or refund where applicable.

8. Returns & Refunds for Shipped Orders

🔄 If you need to return an item, please refer to our Return & Refund Policy for eligibility, procedures, and refund timelines.

9. Contact Information & Support

For any shipping inquiries or assistance, reach out to our team:

Email: Holztorstenoe@gmail.com Phone: +1 (863) 547-2269 Address: 229 E Stuart Ave #7, Lake Wales, FL 33853, United States