Return and refund policy

At Stuartin Hub, we are committed to providing high-quality used items, including cameras and bags. While we ensure detailed descriptions and accurate condition ratings for each product, we understand that returns may be necessary. This policy outlines our approach to returns, refunds, and exchanges to ensure a transparent and fair process.

1. Return Eligibility

Customers may request a return under the following conditions:

• The return request is made within 30 days from the date of purchase
• The item is in its original condition, with no additional wear, modifications, or damage beyond its original state at the time of sale
• All included accessories, packaging, and documentation are returned with the item
• The item was not sold as a “Final Sale” or under an “As-Is” condition

2. Non-Returnable Items

Certain items are not eligible for returns or refunds, including:

• Items marked as Final Sale or Sold As-Is
• Items that show additional damage not disclosed at the time of sale
• Products missing essential components or packaging
• Gift cards and promotional items

3. Return Process

Step 1: Request a Return

• Contact our support team at Holztorstenoe@gmail.com or +1 (863) 547-2269
• Provide your order number, proof of purchase, and reason for the return

Step 2: Ship the Item Back

• Pack the item securely and ship it to: Stuartin Hub
• 229 E Stuart Ave #7, Lake Wales, FL 33853, United States
• Customers are responsible for return shipping costs, unless the return is due to our error or a defective item

Step 3: Inspection and Approval

• Upon receiving the item, our team will inspect its condition
• If approved, your refund will be processed. If declined, we will notify you of the reasons

4. Refunds

Refund Processing

• Refunds are processed within 7-10 business days after approval
• The refund will be credited to the original payment method

Partial Refunds

• If the item is returned in a damaged condition or missing parts, a partial refund may be issued

Non-Refundable Situations

• Returns that do not meet eligibility criteria
• Returns initiated after the 30-day window

5. Exchanges

We do not offer direct exchanges for returned items. If you wish to exchange a product, please return the original item and place a new order separately.

6. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at Holztorstenoe@gmail.com or +1 (863) 547-2269.

We will work with you to arrange a replacement or full refund, at no additional cost.

7. Contact Information

For any return or refund inquiries, reach out to us at:

Email: Holztorstenoe@gmail.com Phone: +1 (863) 547-2269 Address: 229 E Stuart Ave #7, Lake Wales, FL 33853, United States